Lesson 25 - Communication Services

True/False	Indicate whether the statement is true or false.

____	1.	You can use an Internet service provider to send e-mail to any computer in the world.

____	2.	Each Internet user is required to have a unique identification in the form of an e-mail address, sign-in or log on credentials, and password.

____	3.	Currently, a limited range of 32 top-level domains are available.

____	4.	When an e-mail message first appears in the Inbox of Outlook, it is displayed in red type.

____	5.	Outlook can synchronize with other devices such as a desktop computer or a cell phone.

____	6.	When you delete messages from the Inbox folder, they are deleted permanently.

____	7.	When you open Outlook, it sends a request to your mail server to check if you have any messages waiting.

____	8.	You can use a distribution list to send the same message to a group.

____	9.	You cannot send an e-mail message to yourself.

____	10.	You can insert only one address in the To, Cc, and Bcc boxes of an e-mail message.

Modified True/False Indicate whether the statement is true or false. If false, change the identified word or phrase to make the statement true.
____	11.	People who work for the government, will have the domain name code .edu as part of their e-mail address. ____________________

____	12.	Use the Reply to Sender option if you want to send your e-mail response to everyone who received the original message. ____________________

____	13.	The e-mail features of Outlook are very similar to the features of Windows Mail (a scaled-down version of Outlook provided with Windows Vista). ____________________

____	14.	You can click the Inbox/Outbox button on the Standard toolbar to check for messages in Outlook. ____________________

____	15.	The Block Senders List control in Outlook prevents messages from being placed in your Inbox. ____________________
Multiple Choice
Identify the choice that best completes the statement or answers the question.

____	16.	Which service uses a cell phone or other mobile device to send and receive written messages?
a.	E-mail	c.	VoIP	
b.	Instant messaging	d.	Text messaging	

____	17.	ARPANET was established ____.
a.	to provide rules governing the transfer of data	
b.	to regulate the use of domain names	
c.	as a testing ground for new networking technologies	
d.	as a way to build online communities of people who share common interests	

____	18.	Which of the following is not part of an e-mail address?
a.	User name	c.	@ symbol	
b.	# symbol	d.	Domain name	

____	19.	Which part of an e-mail message should fully but briefly describe the purpose of the message?
a.	Address	c.	Body	
b.	Subject line	d.	Attachment	

____	20.	Which option would you use to respond to a message if you are sending it to people other than those who sent the original message?
a.	Reply to Sender	c.	Forward	
b.	Reply All	d.	Copy	

____	21.	Google’s Gmail, Hotmail, and Alta Vista are examples of ____.
a.	Web-based e-mail services	c.	social networking sites	
b.	message boards	d.	text messaging services	

____	22.	AutoArchive in Outlook saves the backup file with a(n) ____ extension.
a.	.eml	c.	.pst	
b.	.arc	d.	.bac	

____	23.	Which Outlook feature is used to set up appointments and meetings?
a.	Contacts	c.	Tasks	
b.	Calendar	d.	Mail	

____	24.	A closed envelope icon next to a message in the Inbox indicates that it ____.
a.	is displayed in the Navigation pane	c.	has not been read yet	
b.	has been permanently deleted	d.	is ready to send	

____	25.	The Outlook ____ stores names, e-mail addresses, phone numbers, and other contact information.
a.	Address Book	c.	Mailing List	
b.	Distribution List	d.	Navigation pane	

____	26.	If the primary addressee does not see that others are copied on the message, it is a “____” copy.
a.	hidden	c.	screened	
b.	private	d.	blind	

____	27.	The title of the message window contains ____.
a.	the sender’s e-mail address	c.	the subject line	
b.	the recipient’s e-mail address	d.	all of the above	

____	28.	When you type a Web site address in an Outlook e-mail message, it is ____.
a.	bolded	c.	underlined	
b.	italicized	d.	none of the above	

____	29.	You can save an e-mail message as a(n)____.
a.	text file	c.	template	
b.	HTML document	d.	any of the above	

____	30.	Which of the following indicates that it is a reply message?
a.	The word Reply in the title	c.	The letter R on the envelope icon	
b.	The letters Re preceding text in the subject line	d.	A different color in the title	

____	31.	An exclamation point on a message icon means that ____.
a.	it has not been read	c.	it contains a virus	
b.	it is considered high-priority	d.	it has an attached file	

____	32.	If you are sending or copying an e-mail to more than one person, each e-mail address should be separated by a(n) ____.
a.	colon	c.	comma	
b.	semicolon	d.	plus sign	

____	33.	The Forwarding command in Outlook automatically redirects your mail to ____.
a.	another e-mail address	c.	the folder you designate	
b.	your mobile phone	d.	the Deleted Items folder	

FIGURE 25-1

____	34.	To open the dialog box shown in Figure 25-1 above, click ____ on the menu bar, point to New, and then click Folder.
a.	Create	c.	Open	
b.	File	d.	Personal	

FIGURE 25-2

____	35.	In the e-mail address shown in Figure 25-2 above, which is the domain code?
a.	dolores014	c.	verizon	
b.	@	d.	.net	

Case 25-1
Both at work and in her personal life, April uses many different forms of electronic communication. Every day she uses the Internet to transmit and receive information in a variety of ways.

____	36.	In the morning, April spends a few minutes posting personal journal entries to her ____.
a.	VoIP	c.	chat room	
b.	blog	d.	message board	

____	37.	Sometimes April uses a(n) ____ service to make phone calls with an Internet connection instead of a regular telephone line.
a.	VoIP	c.	text messaging	
b.	IM	d.	newsgroup	

Case 25-2
Hunter uses Microsoft Office Outlook at work to manage his e-mail. He gets a lot of messages, so he needs to spend time each day organizing them.

____	38.	In the Outlook window, Hunter uses the ____ to create mail folders for various topics, special projects, and individuals.
a.	Navigation pne	c.	Inbox	
b.	Reading pane	d.	Outbox	

____	39.	To search for a message, Hunter would click ____ on the menu bar, point to Instant Search and then select Search All Mail Items.
a.	File	c.	Tools	
b.	Preferences	d.	View	

Completion
Complete each statement.

	40.	When you send someone an e-mail message, it is broken down into small chunks called ____________________.

	41.	____________________ is the process of backing up your e-mail messages.

	42.	____________________ is unsolicited e-mail, essentially electronic junk mail.

	43.	____________________ are documents, images, figures, and other files that you can attach to your e-mail messages.

	44.	A(n) ____________________ consists of text and/or pictures that you create and that automatically is added to the end of any outgoing messages.

Matching

Identify the letter of the choice that best matches the phrase or definition. 

a.	Software	
b.	Receiver	
c.	Channel	
d.	Communication	
e.	Protocols	

____	45.	Media that transports the message

____	46.	User agents

____	47.	Computer getting the message

____	48.	Rules for transferring data

____	49.	Information that is transferred

Essay

	50.	What is an attachment? How would you include an attachment in a message? What are your options for managing attachments when you receive them? What is a possible risk of opening an attachment?

Lesson 25 - Communication Services	Answer Section

TRUE/FALSE

	1.	ANS:	T	PTS:	1	REF:	Mod3-22

	2.	ANS:	T	PTS:	1	REF:	Mod3-22

	3.	ANS:	F	PTS:	1	REF:	Mod3-24

	4.	ANS:	F	PTS:	1	REF:	Mod3-26

	5.	ANS:	T	PTS:	1	REF:	Mod3-27

	6.	ANS:	F	PTS:	1	REF:	Mod3-28

	7.	ANS:	T	PTS:	1	REF:	Mod3-29

	8.	ANS:	T	PTS:	1	REF:	Mod3-29

	9.	ANS:	F	PTS:	1	REF:	Mod3-30

	10.	ANS:	F	PTS:	1	REF:	Mod3-40

MODIFIED TRUE/FALSE

	11.	ANS:	F, .gov

PTS:	1	REF:	Mod3-24

	12.	ANS:	F, Reply All

PTS:	1	REF:	Mod3-24

	13.	ANS:	T			PTS:	1	REF:	Mod3-25

	14.	ANS:	F, Send/Receive

PTS:	1	REF:	Mod3-32

	15.	ANS:	T			PTS:	1	REF:	Mod3-41

MULTIPLE CHOICE

	16.	ANS:	D	PTS:	1	REF:	Mod3-22

	17.	ANS:	C	PTS:	1	REF:	Mod3-23

	18.	ANS:	B	PTS:	1	REF:	Mod3-23

	19.	ANS:	B	PTS:	1	REF:	Mod3-24

	20.	ANS:	C	PTS:	1	REF:	Mod3-24

	21.	ANS:	A	PTS:	1	REF:	Mod3-25

	22.	ANS:	C	PTS:	1	REF:	Mod3-27

	23.	ANS:	B	PTS:	1	REF:	Mod3-27

	24.	ANS:	C	PTS:	1	REF:	Mod3-28

	25.	ANS:	A	PTS:	1	REF:	Mod3-29

	26.	ANS:	D	PTS:	1	REF:	Mod3-30

	27.	ANS:	C	PTS:	1	REF:	Mod3-31

	28.	ANS:	C	PTS:	1	REF:	Mod3-32

	29.	ANS:	D	PTS:	1	REF:	Mod3-33

	30.	ANS:	B	PTS:	1	REF:	Mod3-34

	31.	ANS:	B	PTS:	1	REF:	Mod3-37

	32.	ANS:	B	PTS:	1	REF:	Mod3-40

	33.	ANS:	A	PTS:	1	REF:	Mod3-41

	34.	ANS:	B	PTS:	1	REF:	Mod3-38

	35.	ANS:	D	PTS:	1	REF:	Mod3-24

	36.	ANS:	B	PTS:	1	REF:	Mod3-22	TOP:	Critical Thinking

	37.	ANS:	A	PTS:	1	REF:	Mod3-22	TOP:	Critical Thinking

	38.	ANS:	C	PTS:	1	REF:	Mod3-26	TOP:	Critical Thinking

	39.	ANS:	C	PTS:	1	REF:	Mod3-27	TOP:	Critical Thinking

COMPLETION

	40.	ANS:	packets

PTS:	1	REF:	Mod3-25

	41.	ANS:	Archiving

PTS:	1	REF:	Mod3-27

	42.	ANS:	Spam

PTS:	1	REF:	Mod3-33

	43.	ANS:	Attachments

PTS:	1	REF:	Mod3-34

	44.	ANS:	signature

PTS:	1	REF:	Mod3-41

MATCHING

	45.	ANS:	C	PTS:	1	REF:	Mod3-23

	46.	ANS:	A	PTS:	1	REF:	Mod3-23

	47.	ANS:	B	PTS:	1	REF:	Mod3-23

	48.	ANS:	D	PTS:	1	REF:	Mod3-23

	49.	ANS:	E	PTS:	1	REF:	Mod3-23

ESSAY

	50.	ANS:	
Attachments are documents, images, figures, and other files that you can attach to your e-mail messages. To attach a file to a message, click the Insert tab and then click the Attach File button in the Include group, locate the file or document you want to attach in the Insert File dialog box, and then click the Insert button.

When you receive an attachment, you can preview it without opening it by clicking Outlook’s Reading Pane. You can also open the message than contains the attachment and then click the attachment or you can open the attachment by double-clicking it in the Reading Pane or the Message List. To save an attachment, you can right-click the attachment that you want to save in the open or previewed message, click Save As on the shortcut menu, select a location, and then click Save. You can remove an attachment by right-clicking the attachment, and then clicking Remove on the shortcut menu. 

A possible risk of opening an attachment is that it might contain a virus.

PTS:	1	REF:	Mod3-34 | Mod3-37		TOP:	Critical Thinking